Customer Privacy

 

At Total Mortgage Solution we respect your privacy and the confidentiality of your personal information.

 

Who are we?

 

Total Mortgage Solution is an Appointed Representative of Quilter Mortgage Planning Limited who is part of the Quilter Group of companies.

 

For further details on the companies in our group, please click here.

 

What data do we collect and why?

 

We collect personal information about you when you use our website, contact us about products and services, visit a financial adviser or carry out transactions with us. We collect information that is necessary for the provision of financial advice and administration of the products or services you are seeking, and for legal and regulatory purposes. We also collect and use your personal information where necessary to improve our services, our business processes, and to communicate with you. For the provision of advice we need to collect sensitive information, such as information about your health.  To do this, we will ask for your consent.

 

We will always keep your data safe and secure, and where we share your data with other businesses to fulfill the purposes above we make sure they follow our instructions and keep your data secure. We will never sell your data, and we will not send you communications about unrelated services without your consent.

 

Find out more

 

Our Privacy Notice holds much more information about how we collect, use and share your personal information. There is also information about the rights you have over your personal data, and how to contact us if you have any questions. Please write to:

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The Office of Data Protection

Quilter Mortgage Planning Limited

Senator House

85 Queen Victoria Street

London

EC4V 4AB

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Email: QFPDataGuardian@quilter.com